GENERAL BUSINESS TERMS AND CONDITIONS
You are advised to read carefully the below stated business conditions before you use our website. If you continue with ordering a product from the Kobra website, it shall be deemed you have read and agree with the general business conditions. Kobra Team d.o.o. reserves the right to change terms and conditions of the Kobra website. As all changes are binding for the buyers, you are advised to regularly view our business conditions.
1. Kobra website general business terms and conditions and provider information
General Terms and Conditions are compiled in accordance with consumer protection regulations, based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for online and electronic business.
Kobra website is intended to present and sale products and services to the user. It is managed by Kobra Team d.o.o., hereinafter referred to as provider or seller.
User is a person using our website, i.e. buyer placing an online order. Buyer (hereinafter also referred to as customer, user, consumer) is a natural person or a legal entity, ordering supply service of products from the Kobra website.
The Buyer is bound by the general terms and conditions valid at the time of placing an online order.
General business terms and conditions apply to the Kobra website operation, user’s right and business relationship between the provider and the buyer.
Online ordering through the Kobra website is provided by:
KOBRA Team d.o.o.
Levičnikova cesta 2
Registration number: 5795435
VAT ID: SI54311535
Liable to VAT: YES
Bank account: SI56 0297 0001 9449 829, opened at NLB; SI 56 3000 0000 8619 068 opened at Sberbank
2. Personal data and financial capacity
By placing an online order, the buyer declares that all submitted data is real and complete, that the buyer has legal capacity and that there is no known impediment which would prevent the buyer from ordering and purchasing products from the Kobra website.
According to the data privacy and safety statement, Kobra only collects basic data required to fulfil its obligation.
Only a person 18 years-old or over can make a valid order or purchase of the product.
3. Order and inquiry procedures
Ordering is performed online 24 hours a day, every day of the year. The consumer can choose and order products available on the website in the corresponding categories. The products can be ordered by means of electronic forms.
Technical steps leading to the conclusion of a sales contract in the shop.kobra.si online store
During the purchase process, the following technical steps are available to the user (buyer):
- Finding a particular product in an offer of products in an online store;
- selecting a product to purchase;
- adding the selected product for purchase in the shopping cart;
- determining the quantity of the product for purchase in the shopping cart;
- review of the price of the selected product in the selected quantity, including the calculated tax, if it is charged;
- choice of delivery method (see also points 10 and 14, 15);
- choice of payment method (see also point 12);
- a review of the order with the selected delivery method and the calculated shipping costs, if they are charged and
- confirmation and submission of order, and thus the conclusion of the purchase.
Technological means that enable identification and correction of errors prior to the submission of order
Prior to the submission of the order, the user (buyer) may, through the graphic user interface, with immediate effect, simply and easily:
- see and inspect what products they selected and added to the shopping cart;
- see and review the price of each product and the total price of the entire selected quantity of each product;
- change the selected quantity of each product and calculate the new price of the quantity so changed;
- remove selected products that they do not want to buy from their shopping cart and
- calculates the applicable tax, according to the tax rate applicable to the selected product and its price (tax base).
Prior to the confirmation of the order, the user (buyer) may, through the graphic user interface, with immediate effect, simply and easily:
- modify the selected delivery method for the product;
- change the selected payment method and
- review and confirm individual changes.
After the submission of the order, the user (buyer) receives a notice from the seller by e-mail that the order has been accepted. Within 1 hour of receipt of this notice, the user (buyer) has the option to cancel the order without any consequences. Apart from the cancellation option, the user (buyer) can not change the content of the order after the submission of the order. . In case of any changes to the order or order cancellation, the buyer must inform the provider of such by sending an e-mail to email@example.com.
If the customer (buyer) does not cancel the order, the order will be processed further. After receiving the order, the seller reviews, checks the availability of the ordered products and confirms the order or rejects it for a reason. The seller can also contact the user (buyer) on the contact telephone number to verify the data or to ensure the accuracy of the delivery. Upon confirmation of the order, the seller informs the user (buyer) by e-mail of the planned delivery date. The purchase contract for the purchase of ordered products between the user (buyer) and the seller is irrevocably concluded at this stage (see point 4).
If the buyer orders a product and chooses money transfer as a payment method, Kobra undertakes to reserve the product for the period of 3 days, including Saturdays. After 3 days, Kobra does not guarantee for product’s availability.
In supply of goods the provider does not have in stock at its own warehouse, the provider is bound exclusively by the supply of its supplier and the time within which its supplier is able to supply the goods. Provider will regularly notify the buyer on the supply of the relevant goods via e-mail. In case the supply period is very long and the buyer does not want to wait, the buyer can inform the provider of such, and the provider will remove the product from the order and reimburse the buyer any paid amounts, while the buyer can also decide whether other products from the order be delivered or entire order cancelled. Provider does not assume any responsibility for the damage caused by longer delivery periods or by failure to make the delivery of the goods the provider does not have in stock at its own warehouse.
The seller prepares, submits the ordered products within the agreed deadline and informs the customer (buyer) via e-mail.
Inquiring form does not constitute a purchase of a product. In case of inquiries, the purchase process is subsequently agreed upon with the buyer.
4. Purchase contract
The seller issues an invoice to the user who buys a product from the online store with a breakdown of costs. The purchase contract in the form of a purchase order is stored electronically on the provider's server. The purchase contract is concluded in the Slovene language.
The purchase contract between the seller and the user (buyer) is concluded at the moment when the seller confirms the order (see point 3.1.). From that moment on all prices and other terms of purchase are fixed and apply to both the seller and the user (buyer).
5. Order cancellation
User may cancel a placed order without further costs within 1 hour from receiving the order notification. Apart from the cancellation option, the user (buyer) can not change the content of the order after the submission of the order. Order can be cancelled only by an e-mail to firstname.lastname@example.org. When cancelling an order, the user must provide the following data:
Full name of the buyer
Address of the buyer
6. Information availability
The provider undertakes to provide the buyer the following information at all times: company’s identity, contact addresses, basic characteristics of the goods or services, availability of products, delivery terms of the product or provision of service, clearly and unambiguously determined prices, payment and delivery methods, time validity of the offer, agreement withdrawal period and withdrawal conditions and how much such a return will cost the user, explained complaint procedure, including all information on contact person or customer service.
7. Validity of promotion
Validity terms of promotions are indicated in each promotion and may vary for different promotions.
8. Entities liable to VAT
Entities liable to VAT are obliged to indicate their VAT ID when placing an order.
9. Product characteristic
Photographs of products are symbolic and do not guarantee product characteristics (especially in terms of colour variations). The provider does not guarantee for accuracy and completeness of data on its online shop website (text-based and image material).
10. Offer of products, delivery times and takeovers
Due to the nature of online products, the offer of online store products is often and rapidly changing and updating.
The delivery time of products that are in stock is 2 business days for delivery addresses in Slovenia, unless the Post of Slovenia delivers it to a particular delivery address later (see point 13). For other products, the delivery times in Slovenia are valid for the delivery date indicated with the product in the online store. Every product from the online store is accessible within a reasonable time.
Upon the submission of the purchase order, the user may also determine one of the following methods of accepting the products:
- personally at the company's registered office, in which case the postal costs are not paid;
- by post delivery, even in this case, the postal costs are not paid (it is covered by the supplier). This method applies only to Slovenia.
The online price applies to all users of the online store of the provider.
All prices in the online store are listed in euros and include VAT, unless otherwise stated explicitly. Prices in B2B web store do not include VAT or this information is explicitly stated. All prices in the online store are product prices and do not include shipping costs (see points 10, 14, 15). All prices apply only to an online product order via an online store.
All prices apply at the time the order is submitted and do not have a pre-defined validity, therefore they only apply until their respective changes. Despite the extraordinary efforts to provide the most up-to-date and accurate information from the provider, it may be that the price information is incorrect. In the case referred to in the preceding sentence, and in the event that the price of the product changes during the processing of the order, that is, from the moment of submitting the order to the confirmation of the order, the supplier shall:
- communicate this information to the user (the buyer) and inform him of the new prices; in such a case, the user (buyer) has the option to change their order, cancel it partially or completely, or confirm the order at new prices, all at no extra cost; or
- enable the user (the buyer) to withdraw from the purchase and at the same time offer a solution that would be of mutual benefit and satisfaction.
Discounts are not cumulative!
In case of an order of higher value, Kobra Team d.o.o. reserves the right to request payment from the buyer before the goods are dispatched.
12. Payment Methods
The provider provides the following ways to pay for the purchase of products from the online store:
- Cash on Delivery (COD)
The buyer pays the value of the purchase upon receipt of the package to the delivery agent in cash. Applies only to Slovenia.
- With payment or credit cards
The buyer securely pays for the ordered products with a credit / payment card (Maestro, MasterCard, Visa) on the online ordering.
- Pay pal
Buyer securely pays for ordered products through PayPal account.
- Payment to the transaction account of the provider
The buyer pays the value of the order in advance to the transaction account of KOBRA Team d.o.o., transaction account number: SI56 0297 0001 9449 829, opened at the bank NLB, d.d.. When the order is submitted, the buyer receives information on the transfer to transaction account to their e-mail. The provider ships the package after receiving the transaction from the buyer.
A payment with a payment or credit card is possible only if the information in the user's profile for the payer is the same as the data in the user profile for the payer or credit card holder.
13. Buyer obligations
Buyer is obliged to check the accuracy of data on the receipt and notify the seller on any errors within eight (8) days of the receipt. Later complaints will not be considered.
14. Delivery within Slovenia
If the goods are in stock, they are dispatched at the latest within two (2) working days from confirmed order.
The contractual partner for the delivery of shipments is Pošta Slovenije. The seller reserves the right to choose another delivery service if that can make delivering the order more efficient.
Delivery period within Slovenia for the products in stock is usually from 2 to 5 working days. I
There are no postal charges.
15. Delivery outside Slovenia (EU)
We deliver products only to the European Union area. The contractual partner for the delivery of shipments is TNT Express. The seller reserves the right to choose another delivery service if that can make delivering the order more efficient. Delivery time in the EU territory for stock items is usually up to 9 business days.
The price of the postage is 9.90 EUR. You can not order products with cash on delivery method.
Purchase receipt is provided upon delivery and not generated automatically.
An invoice is drawn up on the basis of an order (i.e. remotely concluded purchase contract) and is tax certified.
17. Return and the right to cancel the purchase
According to the Consumer Protection Act, the consumer has the right to inform the company of the cancellation of the agreement within 14 days of taking over the goods by sending an e-mail to email@example.com and without stating the reason for such decision. This only applies to online purchases. The only costs incurred by the consumer is the cost of returning goods. The goods must be returned to the provider by any means to its registered office and latest within 30 days from the provided notification on the intended return. Returning received goods to the company within the cancellation period is considered as notification on cancellation of the agreement. We do not accept returned goods sent by post as “cash on delivery”.
The buyer and/or the consignee may not use the products without any restrictions until his cancellation of the agreement. The buyer or the consignee may only perform an overview and testing of the products merely within the scope necessary in order to determine actual state of the product. The product the consumer is returning must be unused, undamaged, contained in original packaging and in unchanged quantity, and with all original purchase documents (receipt, delivery note, etc.) enclosed. In case the goods are damaged, dirty, without original packaging or with visible traces of use (product’s interior and exterior), the provider reserves the right to reject the return of the good. The buyer and/or consignee is responsible for the reduction of goods value if the reduction in value is attributable to his handling of the goods not required to determine the nature, characteristics or functioning of the goods. The right to return purchased products does not apply to consumables as well as products which are in their nature intended for consumption (media, batteries, etc.). The right also does not apply to program packages already opened or used. If the postal package with which the customer (buyer) received the ordered products is physically damaged, if there is a lack of content or shows signs of opening, the user (the buyer) must initiate the complaint procedure at delivery express postal service, which delivered the package (see point 18).
If the client fails to observe above mentioned conditions, Kobra will unfortunately not be able to accept a unilateral withdrawal from the purchase agreement. In such case Kobra re-delivers the goods to the client at client’s cost.
After returning the goods and at the latest within 30 days from the receipt of the notification of withdrawal from the agreement, the provider will reimburse the buyer the sale price by means of transaction to its transaction account. The consumer may also opt for replacing the product with another one, whereby the provider should be informed of such when returning the goods.
Kobra reserves the right to cancel the purchase or the order in part or in full by means of a written notification to the buyer, in the following cases:
- in case of a cessation of production or sale of the product
- in case of material changes to the delivery terms
In case of cancelling the sale, Kobra and the buyer will try to find a proper solution for the products that cannot be delivered. In case a part or the entire order cannot be delivered, Kobra will reimburse the buyer the amount paid for the order, according to the law.
18. Damage, destruction or lost consignment
The provider is not responsible for physical damage, destruction or loss of consignment from the moment it hands in the consignment with ordered products at the post office, as well as not in case the consignment is missing content or if the consignment is showing signs of opening (visible damage to the packaging). In all above stated cases, the user must initiate a complaint procedure at delivery express postal service, which delivered the package in the exact state as it was delivered, i.e. not adding or removing anything, and filling out a complaint form. The user must also inform the provider by an e-mail to firstname.lastname@example.org or telephone at 041 600 700.
19. Product complaint and warranty
Handling complaints and claims arising from warranty or material defects are resolved in accordance with applicable legislation and Terms and conditions of purchase of goods and services.
Users should notify the provider about complaints of products with defects via e-mail to email@example.com or telephone at 041 600 700.
Products have a warranty if indicated on the invoice or on the warranty card. The warranty is valid taking into account the instructions and conditions on the warranty card and when submitting an invoice. The warranty period is stated on the warranty card or on the invoice. The warranty information is also indicated when the product is presented in the online store. If there is no warranty information in the online store, then the product does not have a warranty.
The user (buyer) can claim the warranty from the provider or directly from the manufacturer of the product or its authorized service. The warranty can be claimed by the buyer with a warranty certificate and an invoice. Manufacturer or his authorized service is obliged to perform the warranty repair within the warranty period from the date of receipt of the product for repair, otherwise the product is replaced with another equivalent product in a faultless condition.
Kobra ensures servicing within the warranty period is done only at authorised servicing centres.
Kobra transfers the manufacturing and material defects warranty to the end buyer. The warranty applies only to new products handed to the initial purchaser from Kobra or authorised dealer, namely for the period of one (1) year from the day of the purchase made by the initial purchaser. Warranty for spare parts and modules provided to the purchaser by Kobra or authorised dealer is valid for ninety (90) days provided the parts and modules were installed at an authorised servicing centre. Within the warranty period, an authorised repairer will repair (or replace) parts under warranty and with an identified defect free of charge, provided the authorised service centre receives the product in proper packaging and equipped with the name, address and telephone number of the purchaser, a description of the defect, and evidence on the date of the purchase (receipt or warranty certificate). Warranty is not valid in case the authorised servicing centre determines the defect was caused by improper use, misuse, external causes (strokes, vibrations, chemical impact, humidity, dust, extreme temperature, harmful radiation, improper electrical installations, lighting) or as a consequence of a repair or replacement not performed by an authorised seller or service providers or if the defect is a result of normal wear. Consumables (cartridges, toners) and disposable data storage media are also excluded from the warranty. The warranty is also void if the buyer does not fulfil its obligations. Costs of inspection and potential repairs are borne by the buyer in case it is determined during inspection at an authorised servicing centre that the buyer’s warranty claim applies to a defect not covered by the warranty, or that the warranty period has expired, or that the product is properly functioning. Kobra does not assume warranty for any software support (including accompanying manuals and documentation), and especially not for quality, functionality or adequacy of the latter. Under no circumstances will Kobra or any member of the Kobra team assumes responsibility for potential detected, undetected, direct or indirect damage. Under no circumstances will Kobra or any member of the Kobra team assumes responsibility for lost data or programs, including costs of restoring or multiplying such data or programs.
The entire software support (if embedded into ROM or other parts or on data carriers), including all relevant manuals or documentation (hereinafter: software support) are intellectual property of the manufacturer and proprietary. Kobra does not sell software support, it merely provides one for usage. All protected rights related to the software are retained by the producer. Software may only be used on one computer. Software sold in a certain package can only be used in this package. Software may not be (a) removed from the package into which it is embedded or (b) used as a template, combined with other programs, modified or replaced with or without compensation, distribution, copying, translation, fragmentation. All manuals and documentation are intellectual property of the manufacturer and proprietary. The latter may also not be distributed, in part or in whole, handed over with or without compensation, manually or electronically copied, translated or reproduced in any manner.
Kobra Team d.o.o. with the purpose of fulfilling or enforcing rights from contractual relationship and direct marketing, establishes, maintains, and manages your personal data only as long as it is necessary to achieve the purpose for which they were processed. After completing the purpose of processing, we will delete or disable your personal information. Personal data is considered to be all data used to identify the identity of the buyer (e.g. first and last name, address, e-mail address, etc.). Kobra Team d.o.o. ensures protection of personal data as laid down in the Personal Data Protection Act. Kobra also undertakes not to disclose personal data to any third parties except when required under law and when required to fulfil its obligations. You may at any time request, in writing or over telephone, to permanently or temporarily stop using your personal data for the purposes of direct marketing within 15 days of such request.
All data on the buyer are strictly confidential and available only to employees if the data is required in order to perform their work. All employees at Kobra are responsible to handle the data in accordance with the personal data protection principles. Kobra Team d.o.o. undertakes to provide protection of the buyer’s personal data by only collecting data required to fulfil its obligations. Kobra is entitled to use data automatically collected during website visits, which are not considered personal data (e.g. type of the browser, number of visits, time and duration of the visit, etc.), only for the purposes of estimating its website traffic and improving its content and functionality.
Kobra uses appropriate technological and organizational means to protect the transmission and storage of personal data, orders and payments. Cobra uses a 128-bit SSL certificate issued by an authorized organization for this purpose.
Credit card authorizations are executed in real time with immediate checking of data at banks. Card information is not stored on the provider's server.
The user is also responsible for security, by ensuring the security of his user name and password, and for the proper software and antivirus protection of his computer.
21. Child safety
The online seller does not accept orders from someone who is known or believed to be a child, without having the permission of his/her parents or guardians. An online seller does not offer free access to products or services that are harmful to children.
The seller will not accept any personal data concerning children without the explicit permission of parents or guardians, nor will he/she release information received from children to third parties other than parents or guardians.
Any communication intended for children will be appropriate to their age and will not take advantage of children's trust, lack of experience or sense of loyalty.
Advertising electronic messages must be clearly and unambiguously marked as advertising messages. The sender must be clearly evident. In case the recipient expresses his wish not to receive these messages, the provider will unconditionally respect this request.
The Kobra website is owned by Kobra Team d.o.o. All rights reserved. Website content may include material of third parties’ copyright. For this reason, any transmission of information obtained from the website is permitted only upon written approval of the owner.
We reserve the right to change terms and conditions without prior notice.
Kobra uses its best endeavours to ensure the data on its website are up to date and accurate. Nevertheless, products characteristics, delivery period or price may change so fast the seller does not manage to correct these data on its websites. In such cases, the seller will notify the buyer on the changes and enable its withdrawal from the agreement or exchange of the ordered product.
Kobra is not responsible for the content in product testimonials written by users. Kobra may review the testimonials prior to publishing them and reject those that are untrue, unsuitable, misleading or offensive. The seller is not responsible for information contained in testimonials and accepts no responsibility arising from such information.
In case a manifest error is determined, Kobra is entitled to withdraw from the agreement (Article 46 of the Obligations Code). A manifest error is an error in basic characteristics of a product and all mistakes, considered as decisive mistakes according to the store’s practices or customers’ intentions, and in view of which Kobra would not confirm or conclude an agreement had it known about them earlier. This also includes manifest error in prices.
Kobra is not liable to the buyer, i.e. the recipient, if technical capacities of the buyer’s equipment are not sufficient for proper usage of the product. Kobra is not liable to the buyer, i.e. the recipient, if the buyer’s knowledge is not sufficient for usage of the product.
25. Complaint and dispute
The provider complies with applicable consumer protection legislation. Users can send their complaint by e-mail to firstname.lastname@example.org or by post to the address: Kobra Team d.o.o., Levičnikova cesta 2, 8310 Šentjernej.
Within five working days, the supplier will confirm that he has received the complaint and informed the user (buyer) how long they will deal with it and also provide information about the course of the procedure. The supplier will endeavor to their best abilities to resolve any disputes amicably. If an amicable settlement of the dispute is not achieved, the court in Novo mesto shall have exclusive jurisdiction to settle any dispute between the supplier and the user (buyer). The supplier and user (buyer), as participants in electronic commerce, mutually recognize the validity of electronic messages in court.
These General Terms and Conditions and all disputes between the provider and the user (buyer) are subject to Slovenian substantive and procedural law, without applying the rules of private international law that would indicate the use of any other law.
For all relationships and rights and obligations that are not governed by these General Terms and Conditions, the provisions of the Obligatory Code, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act shall apply mutatis mutandis.
26. Prize contest
The organiser of prize contests is Kobra Team d.o.o., Levičnikova cesta 2, 8310 Šentjernej. Participants in prize contests agree to the publication of their full names on websites managed by the organiser in case they win the prize. Winner of the prize contest may not be a legal entity. Cash payment of the prize is not possible. None of the organiser's employees and their family members may participate in the prize contest. The winner receives the prize by post, whereby the postage is covered by the prize contest organiser. The winner can also collect the prize at the company’s registered office during working hours of the Kobra store. In case the winner rejects the price, the prize draw is repeated to draw a new winner.Each prize game has clearly stated general conditions for participation in the prize game.
27. Promotional code and coupon
Discount code or a promotional code provides various benefits for online purchases from the Kobra website. Active code can be found on the front page of the advertising message, Kobra electronic message or other media. The code presents various benefits, from different gifts to discounts. Any code is always active for a limited period and may only be used within that period.
Discounts and promotional codes/coupons for individual products are not cumulative.
Promotional codes/coupons can only be used for online purchases.
Promotional code/coupons cannot be exchanged for cash.
28. Subscription to e-news
29. Changes to general terms and conditions
In the event of amendments to the regulations governing the operation of online shops, data protection and other areas related to the operations of the online store Kobra and in the event of changes in their own business policy, the supplier may amend and / or supplement these General Terms and Conditions, each time informing the users in an appropriate way, which is particularly informing on the web site www.kobra.si. Any changes and / or amendments to the General Terms and Conditions shall enter into force and shall apply with the expiry of a period of eight days from the publication of changes and / or amendments. If the change and / or the amendment to the General Terms and Conditions are necessary in order to comply with the regulations, these changes and / or amendments may exceptionally enter into force and be applied in a shorter time.
The user who disagrees with the changes and / or amendments to these General Terms and Conditions shall, within eight days of the publication of the notice of changes and / or the amendment to the General Terms and Conditions of Business, revoke his registration, otherwise, after the expiry of this time limit it counts, and the contrary evidence is not admissible , that the user accepts changes and / or amendments to the General Terms and Conditions. The cancellation of a registration shall be made by the user by means of a written declaration to the supplier of the cancellation.
30. Support and additional query
If you have any questions, we are available at email@example.com or 041 600 700 every working day from 8 AM - 7 PM and from 8 AM - 1 PM on Saturdays.
The General Terms and Conditions were accepted by the Director of the supplier, Šentjernej on 11.4.2019.
We wish you a lot of pleasant and favourable purchases in our online store!