GENERAL BUSINESS TERMS AND CONDITIONS
You are advised to read carefully the below stated business conditions before you use our website. If you continue with ordering a product from the Kobra website, it shall be deemed you have read and agree with the general business conditions. Kobra Team d.o.o. reserves the right to change terms and conditions of the Kobra website. As all changes are binding for the buyers, you are advised to regularly view our business conditions.
Kobra website general business terms and conditions and provider information
Kobra website is intended to present and sale products and services to the user. It is managed by Kobra Team d.o.o., hereinafter referred to as provider or seller.
User is a person using our website, i.e. buyer placing an online order. Buyer (hereinafter also referred to as customer, user, consumer) is a natural person or a legal entity, ordering supply service of products from the Kobra website.
The Buyer is bound by the general terms and conditions valid at the time of placing an online order.
General business terms and conditions apply to the Kobra website operation, user’s right and business relationship between the provider and the buyer.
Online ordering through the Kobra website is provided by:
KOBRA Team d.o.o.
Levičnikova cesta 2
Registration number: 5795435
VAT ID: SI54311535
Liable to VAT: YES
Bank account: SI56 0297 0001 9449 829, opened at NLB; SI 56 3000 0000 8619 068 opened at Sberbank
Personal data and financial capacity
By placing an online order, the buyer declares that all submitted data is real and complete, that the buyer has legal capacity and that there is no known impediment which would prevent the buyer from ordering and purchasing products from the Kobra website.
According to the data privacy and safety statement, Kobra only collects basic data required to fulfil its obligation.
Only a person 18 years-old or over can make a valid order or purchase of the product.
Order, pre-order and inquiry procedures
Ordering is performed online 24 hours a day, every day of the year. The consumer can choose and order products available on the website in the corresponding categories. The products can be ordered by means of electronic forms.
After an order is placed, a salesman contacts the buyer or the latter receives an e-mail confirming the order. E-mail includes ordered products and quantities chosen by the buyer. In case of any changes to the order or order cancellation, the buyer must inform the provider of such by sending an e-mail to email@example.com.
If the buyer does not cancel the order, the order is processed when the provider reviews the order, checks availability of ordered products, thereby confirming or justifiably rejecting the order. Provider may contact the buyer at his contact telephone number in order to verify data or to ensure accuracy of the delivery. In supply of goods the provider does not have in stock at its own warehouse, the provider is bound exclusively by the supply of its supplier and the time within which its supplier is able to supply the goods. Provider will regularly notify the buyer on the supply of the relevant goods via e-mail. In case the supply period is very long and the buyer does not want to wait, the buyer can inform the provider of such, and the provider will remove the product from the order and reimburse the buyer any paid amounts, while the buyer can also decide whether other products from the order be delivered or entire order cancelled. Provider does not assume any responsibility for the damage caused by longer delivery periods or by failure to make the delivery of the goods the provider does not have in stock at its own warehouse.
Order shall be considered confirmed:
- upon transaction to Kobra’s transaction account, i.e. immediately when the amount of the order is evident in the transaction account,
- in case of cash on delivery.
If the buyer orders a product and chooses money transfer as a payment method, Kobra undertakes to reserve the product for the period of five days, including Saturdays. After five days, Kobra does not guarantee for product’s availability.
Pre-order is a type of order when an advance payment is made for a product or services not available at the time of the order. Kobra orders such products at its supplier and then delivers the product in the shortest time possible.
Inquiring form does not constitute a purchase of a product. In case of inquiries, the purchase process is subsequently agreed upon with the buyer.
User may cancel a placed order without further costs until the buyer receives an electronic message confirming goods dispatch. Order can be cancelled only by an e-mail to firstname.lastname@example.org. When cancelling an order, the user must provide the following data:
Full name of the buyer
Address of the buyer
The provider undertakes to provide the buyer the following information at all times: company’s identity, contact addresses, basic characteristics of the goods or services, availability of products, delivery terms of the product or provision of service, clearly and unambiguously determined prices, payment and delivery methods, time validity of the offer, agreement withdrawal period and withdrawal conditions, explained complaint procedure, including all information on contact person or customer service.
Validity of promotion
Validity terms of promotions are indicated in each promotion and may vary for different promotions.
Entities liable to VAT
Entities liable to VAT are obliged to indicate their VAT ID when placing an order.
Photographs of products are symbolic and do not guarantee product characteristics (especially in terms of colour variations). The provider does not guarantee for accuracy and completeness of data on its online shop website (text-based and image material).
Prices and payment method
Prices at the time of delivery are equivalent to the prices at the time of placing an order.
All prices include VAT, unless otherwise explicitly specified.
Prices on the website do not include delivery costs. Deliver cost is calculated upon order placement.
At the moment the buyer confirms an order, a sales and purchase agreement is concluded between the provider and the buyer. From this moment, all prices and other terms and conditions are fixed and apply to the provider as well to the buyer. Prices are valid until changes in the prices, to which the provider is entitled to without prior notice. In case the product price changes during the order processing, the provider will notify the buyer. Provider will use its best endeavours to ensure the buyer a lower price or offer the buyer a suitable solution that will serve to their mutual satisfaction.
Discounts are not cumulative!
The following payment methods are available for the ordered products:
- One-time transaction to our transaction account (you will receive the estimate via e-mail), estimate payment deadline is five (5) days. After the payment deadline, the provider no longer guarantees a reservation for the ordered products.
- Cash on delivery – the buyer pays for the order to the courier when taking over the consignment.
(In that case, a special money order form is charged – currently at 1.00 Euro).
In case of an order of higher value, Kobra Team d.o.o. reserves the right to request payment from the buyer before the goods are dispatched.
Buyer is obliged to check the accuracy of data on the receipt and notify the seller on any errors within eight (8) days of the receipt. Later complaints will not be considered.
Delivery within Slovenia
If the goods are in stock, they are dispatched at the latest within two (2) working days from the day the estimate is paid, provided the payment method is estimate payment, or, in case of cash on delivery, from the placement of the order.
Delivery period within Slovenia for the products in stock is usually from 2 to 5 working days. In case the product is not in stock, the delivery period is extended, and availability data are indicated in the sent estimate.
There are no postal charges.
Purchase receipt is provided upon delivery and not generated automatically.
Return and the right to cancel the purchase
According to the Consumer Protection Act, the consumer has the right to inform the company of the cancellation of the agreement within 14 days of taking over the goods by sending an e-mail to email@example.com and without stating the reason for such decision. This only applies to online purchases. The only costs incurred by the consumer is the cost of returning goods. The goods must be returned to the provider by any means to its registered office and latest within 30 days from the provided notification on the intended return. Returning received goods to the company within the cancellation period is considered as notification on cancellation of the agreement. We do not accept returned goods sent by post as “cash on delivery”.
The buyer and/or the consignee may not use the products without any restrictions until his cancellation of the agreement. The buyer or the consignee may only perform an overview and testing of the products merely within the scope necessary in order to determine actual state of the product. The product the consumer is returning must be unused, undamaged, contained in original packaging and in unchanged quantity, and with all original purchase documents (receipt, delivery note, etc.) enclosed. In case the goods are damaged, dirty, without original packaging or with visible traces of use (product’s interior and exterior), the provider reserves the right to reject the return of the good. The buyer and/or consignee is responsible for the reduction of goods value if the reduction in value is attributable to his handling of the goods not required to determine the nature, characteristics or functioning of the goods. The right to return purchased products does not apply to consumables as well as products which are in their nature intended for consumption (media, batteries, etc.). The right also does not apply to program packages already opened or used.
If the client fails to observe above mentioned conditions, Kobra will unfortunately not be able to accept a unilateral withdrawal from the purchase agreement. In such case Kobra re-delivers the goods to the client at client’s cost.
After returning the goods and at the latest within 30 days from the receipt of the notification of withdrawal from the agreement, the provider will reimburse the buyer the sale price by means of transaction to its transaction account. The consumer may also opt for replacing the product with another one, whereby the provider should be informed of such when returning the goods.
Kobra reserves the right to cancel the purchase or the order in part or in full by means of a written notification to the buyer, in the following cases:
- in case of a cessation of production or sale of the product
- in case of material changes to the delivery terms
In case of cancelling the sale, Kobra and the buyer will try to find a proper solution for the products that cannot be delivered. In case a part or the entire order cannot be delivered, Kobra will reimburse the buyer the amount paid for the order, according to the law.
Damage, destruction or lost consignment
In case of estimate payment of cash on delivery, the provider is not responsible for physical damage, destruction or loss of consignment from the moment it hands in the consignment with ordered products at the post office, as well as not in case the consignment is missing content or if the consignment is showing signs of opening (visible damage to the packaging). In all above stated cases, the user must initiate a complaint procedure at Pošta Slovenije, namely by taking the consignment to the nearest post office in the exact state as it was delivered, i.e. not adding or removing anything, and filling out a complaint form. The user must also inform the provider by an e-mail to firstname.lastname@example.org or telephone at 041 600 700.
Product complaint and warranty
Handling complaints and claims arising from warranty or material defects are resolved in accordance with applicable legislation and Terms and conditions of purchase of goods and services.
Users should notify the provider about complaints of products with defects via e-mail to email@example.com or telephone at 041 600 700.
Kobra Team d.o.o. transfers the warranty of proper functioning of the product to the buyer from the day of receiving the product and for the period of 12 months. Kobra ensures servicing within the warranty period is done only at authorised servicing centres.
Kobra transfers the manufacturing and material defects warranty to the end buyer. The warranty applies only to new products handed to the initial purchaser from Kobra or authorised dealer, namely for the period of one (1) year from the day of the purchase made by the initial purchaser. Warranty for spare parts and modules provided to the purchaser by Kobra or authorised dealer is valid for ninety (90) days provided the parts and modules were installed at an authorised servicing centre. Within the warranty period, an authorised repairer will repair (or replace) parts under warranty and with an identified defect free of charge, provided the authorised service centre receives the product in proper packaging and equipped with the name, address and telephone number of the purchaser, a description of the defect, and evidence on the date of the purchase (receipt or warranty certificate). Warranty is not valid in case the authorised servicing centre determines the defect was caused by improper use, misuse, external causes (strokes, vibrations, chemical impact, humidity, dust, extreme temperature, harmful radiation, improper electrical installations, lighting) or as a consequence of a repair or replacement not performed by an authorised seller or service providers or if the defect is a result of normal wear. Consumables (cartridges, toners) and disposable data storage media are also excluded from the warranty. The warranty is also void if the buyer does not fulfil its obligations. Costs of inspection and potential repairs are borne by the buyer in case it is determined during inspection at an authorised servicing centre that the buyer’s warranty claim applies to a defect not covered by the warranty, or that the warranty period has expired, or that the product is properly functioning. Kobra does not assume warranty for any software support (including accompanying manuals and documentation), and especially not for quality, functionality or adequacy of the latter. Under no circumstances will Kobra or any member of the Kobra team assumes responsibility for potential detected, undetected, direct or indirect damage. Under no circumstances will Kobra or any member of the Kobra team assumes responsibility for lost data or programs, including costs of restoring or multiplying such data or programs.
The entire software support (if embedded into ROM or other parts or on data carriers), including all relevant manuals or documentation (hereinafter: software support) are intellectual property of the manufacturer and proprietary. Kobra does not sell software support, it merely provides one for usage. All protected rights related to the software are retained by the producer. Software may only be used on one computer. Software sold in a certain package can only be used in this package. Software may not be (a) removed from the package into which it is embedded or (b) used as a template, combined with other programs, modified or replaced with or without compensation, distribution, copying, translation, fragmentation. All manuals and documentation are intellectual property of the manufacturer and proprietary. The latter may also not be distributed, in part or in whole, handed over with or without compensation, manually or electronically copied, translated or reproduced in any manner.
Privacy statement – data protection
Kobra Team d.o.o. with the purpose of fulfilling or enforcing rights from contractual relationship and direct marketing, establishes, maintains, and manages your personal data only as long as it is necessary to achieve the purpose for which they were processed. After completing the purpose of processing, we will delete or disable your personal information. Personal data is considered to be all data used to identify the identity of the buyer (e.g. first and last name, address, e-mail address, etc.). Kobra Team d.o.o. ensures protection of personal data as laid down in the Personal Data Protection Act. Kobra also undertakes not to disclose personal data to any third parties except when required under law and when required to fulfil its obligations. You may at any time request, in writing or over telephone, to permanently or temporarily stop using your personal data for the purposes of direct marketing within 15 days of such request.
All data on the buyer are strictly confidential and available only to employees if the data is required in order to perform their work. All employees at Kobra are responsible to handle the data in accordance with the personal data protection principles. Kobra Team d.o.o. undertakes to provide protection of the buyer’s personal data by only collecting data required to fulfil its obligations. Kobra is entitled to use data automatically collected during website visits, which are not considered personal data (e.g. type of the browser, number of visits, time and duration of the visit, etc.), only for the purposes of estimating its website traffic and improving its content and functionality.
Advertising electronic messages must be clearly and unambiguously marked as advertising messages. The sender must be clearly evident. In case the recipient expresses his wish not to receive these messages, the provider will unconditionally respect this request.
The Kobra website is owned by Kobra Team d.o.o. All rights reserved. Website content may include material of third parties’ copyright. For this reason, any transmission of information obtained from the website is permitted only upon written approval of the owner.
We reserve the right to change terms and conditions without prior notice.
Kobra uses its best endeavours to ensure the data on its website are up to date and accurate. Nevertheless, products characteristics, delivery period or price may change so fast the seller does not manage to correct these data on its websites. In such cases, the seller will notify the buyer on the changes and enable its withdrawal from the agreement or exchange of the ordered product.
Kobra is not responsible for the content in product testimonials written by users. Kobra may review the testimonials prior to publishing them and reject those that are untrue, unsuitable, misleading or offensive. The seller is not responsible for information contained in testimonials and accepts no responsibility arising from such information.
In case a manifest error is determined, Kobra is entitled to withdraw from the agreement (Article 46 of the Obligations Code). A manifest error is an error in basic characteristics of a product and all mistakes, considered as decisive mistakes according to the store’s practices or customers’ intentions, and in view of which Kobra would not confirm or conclude an agreement had it known about them earlier. This also includes manifest error in prices.
Kobra is not liable to the buyer, i.e. the recipient, if technical capacities of the buyer’s equipment are not sufficient for proper usage of the product. Kobra is not liable to the buyer, i.e. the recipient, if the buyer’s knowledge is not sufficient for usage of the product.
Complaint and dispute
The provider complies with applicable consumer protection legislation. Users can send their complaint by e-mail to firstname.lastname@example.org or by post to the address: Kobra Team d.o.o., Levičnikova cesta 2, 8310 Šentjernej.
The Novo mesto court has jurisdiction in any disputes.
The organiser of prize contests is Kobra Team d.o.o., Levičnikova cesta 2, 8310 Šentjernej. Participants in prize contests agree to the publication of their full names on websites managed by the organiser in case they win the prize. Winner of the prize contest may not be a legal entity. Cash payment of the prize is not possible. None of the organiser's employees and their family members may participate in the prize contest. The winner receives the prize by post, whereby the postage is covered by the prize contest organiser. The winner can also collect the prize at the company’s registered office during working hours of the Kobra store. In case the winner rejects the price, the prize draw is repeated to draw a new winner.
Promotional code and coupon
Discount code or a promotional code provides various benefits for online purchases from the Kobra website. Active code can be found on the front page of the advertising message, Kobra electronic message or other media. The code presents various benefits, from different gifts to discounts. Any code is always active for a limited period and may only be used within that period.
Discounts and promotional codes/coupons for individual products are not cumulative.
Promotional codes/coupons can only be used for online purchases.
Promotional code/coupons cannot be exchanged for cash.
Subscription to e-news
Support and additional query
If you have any questions, we are available at email@example.com or 041 600 700 every working day from 8 AM - 7 PM and from 8 AM - 1 PM on Saturdays.